Frequently Asked Questions

What is the delivery time for my order?

Our products are mostly shipped directly from our logistics partners, allowing us to offer competitive prices.

Average delivery time is 7-14 business days (Monday through Friday, excluding holidays).

Please note that due to our Closing Sale, delivery may take a bit longer than usual during periods of high demand.

What should I do if I haven't received my order yet?

During periods of high demand, delivery may take a bit longer than expected.

If the indicated delivery time has passed, please contact us at info@wellsandrose.com with your full name and order number, so we can check the status of your shipment.

How do I make an exchange or return?

Send an email to info@wellsandrose.com with:

  • your full name
  • your order number (e.g. #0000)
  • the reason for the return

We'll provide you with the return address and confirm the next steps. You can then ship the package back using the courier of your choice.

What are the return costs?

Return shipping costs are the customer's responsibility.

The exact amount depends on the courier chosen. Please check the courier's website for current rates.

What are the return conditions?

You have 30 days from the date you receive your order to request a return. A return will be accepted if:

  1. the 30-day return period has not been exceeded;
  2. the item is returned in its original packaging with all tags attached;
  3. the item has not been worn, used, or damaged.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express.

Available payment options are shown at checkout. All transactions are processed through secure systems.

I haven't received my confirmation email — what should I do?

Send us your full name and the email address used to place the order at info@wellsandrose.com.

We'll check the status of your order and resend the confirmation if needed. Also, please check whether the order confirmation email accidentally landed in your spam folder.

Can I cancel my order?

Orders can be canceled within 15 minutes of being placed, as long as processing hasn't started yet.

Send an email to info@wellsandrose.com with your name, order number (e.g. #0000), and the reason for cancellation.

After this window, cancellation is no longer possible. You'll still be able to use your 30-day return right once the order is delivered.